Liv For Sweets Bakery
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Our Policies
By making a purchase or placing an order with us, whether in-person, over the phone, or via email, you agree to be bound by our Store Policies. It is the responsibility of you (the customer) to review our policies as they relate to your purchase or special order.
Order Changes Policy
Changes to an order must be requested at least 2 weeks before the scheduled date.
Changes requested after this deadline are not guaranteed and may result in additional fees.
Last-minute changes may not be possible due to ingredient purchasing, preparation, decorating schedules and product availability.
Custom Order Policy
All custom orders are subject to availability.
Submitting an inquiry or order form does not guarantee that Liv For Sweets can accept your order.
Orders are officially confirmed only after they have been reviewed, approved and the required deposit has been received.
Because our custom desserts are handmade specifically for each customer, we limit the number of custom orders we accept each week.
Returns & Refunds
All sales are final, with no refunds or exchanges. We are not responsible for any damaged products. Before completing your order, we will confirm all details like design, spelling, and more to ensure accuracy. Refunds for issues related to style, writing, color, or design will not be accepted after confirmation. Please review our design styles on our website and social media before ordering. Once you pick up your order, it is no longer our responsibility. If you try a product and it’s not to your taste, we hope you’ll explore something different next time, but refunds will not be provided.
Last-Minute Orders
All custom orders must be placed at least one week before pickup. Orders submitted after that will incur a 30% rush fee on the total amount. For orders needed within 24 hours, if we can fit them into our schedule, a 40% rush fee will apply to the total amount.
Deposit & Final Payment Policy
A 50% deposit is required to reserve a custom order or event date.
The remaining balance is due 2 weeks prior to the scheduled pickup or event date.
If the final balance is not received by the deadline, Liv For Sweets reserves the right to cancel the order and release the date.
Cancellation Policy
Because custom orders are created specifically for each customer, deposits are generally non-refundable.
If you need to cancel your order, please contact us as soon as possible.
Refunds, credits or transfers are handled on a case-by-case basis depending on how far in advance the cancellation occurs and whether production has begun.
Design Policy
We love seeing inspiration photos!
However, all custom designs are created by Liv For Sweets and may vary slightly from inspiration images due to differences in materials, colors, proportions, decorating techniques and artistic interpretation.
We do not guarantee an exact replica of another bakery's work.
We also do not offer design using licensed name brands.
Color Policy
Colors may appear differently on screens, printed materials and physical products.
Exact color matching cannot always be guaranteed, especially when working with specialty colors, metallics, edible paints or certain shades of buttercream.
Serving Size Policy
Serving estimates are based on standard cake-cutting guidelines and may vary depending on the design and how the cake is sliced.
When in doubt, we recommend ordering slightly larger rather than smaller.
Pickup Policy
Customers are responsible for picking up their orders during their scheduled pickup window.
Please inspect your order before leaving the bakery and notify us immediately of any concerns.
Once an order has left the bakery, Liv For Sweets is not responsible for damage caused by transportation, improper handling, temperature exposure or storage.
Allergy & Food Safety Policy
Liv For Sweets is not an allergy-free facility.
Our kitchen handles wheat, dairy, eggs, peanuts, tree nuts, soy and other common allergens.
Although we practice proper cleaning and sanitation procedures, we use shared spaces, equipment and ovens, meaning cross-contact is possible.
We cannot guarantee that any product is free from allergens.
Customers with severe allergies should use their best judgment when ordering from our bakery.