top of page

FAQ's

Where are you location?

Liv For Sweets has two locations:

Pilot Mountain:

134 W Main Street, Pilot Mountain, NC
Mount Airy:

120 Franklin Street, Mount Airy, NC

​

Both locations carry our signature selection of small-batch sweets, with availability varying by location and day.

Can I just walk in and pick out what I want?

Yes! Our everyday sweets are available for walk-in purchase while supplies last. Check our social media for daily updates on what sweets we have in the case.

 

For custom cakes, wedding desserts, large orders and specialty requests, advance ordering is required.

Can I place an order through social media?

Social media messages are great for questions, but they do not officially reserve a date or place an order.

​

For custom orders, please complete our online order form. Or you can email us directly with your questions before filling out the form. Your request is not considered confirmed until it has been reviewed and approved by Liv For Sweets.

Can I change my order after it's submitted and paid?

We understand that plans can change.

Order changes must be requested at least 2 weeks before the event/order date.

Changes requested after this point may not be possible depending on ingredients, supplies, production schedules and availability.

Do you offer Sheet Cakes?

We don't specifically offer "Sheet Cakes'. Instead, we offer a version called Table Cakes.

​

The difference is Sheet Cakes are usually a single layer, a simple shape, and boring design.

Table Cakes are multi-layered, curated flavors and filling, custom made board your the custom sizing, and exquisite design.

 

We offer a variety of cake sizes and styles depending on your serving needs. If you need a cake for a large event, ask us about our large-format and table cake options.

Do you offer summer weddings?

We currently do not accept larger wedding cakes during June, July or August due to the heat and the additional challenges of safely transporting and maintaining decorated cakes and desserts.

We can create smaller cut-cakes for your celebration and dessert tables, but they must be set-up inside the event center.

Is Liv For Sweets an allergy-friendly bakery?

No.

Our bakery is not an allergy-free or allergy-friendly facility.

​

We work with ingredients including wheat, dairy, eggs, tree nuts, peanuts and other common allergens. Products are prepared in the same kitchen, using shared equipment and ovens.

​

We practice routine cleaning and sanitation between products, but cross-contact can still occur.

Can you make a dessert without a specific ingredient?

Sometimes, depending on the product and request.

However, removing an ingredient does not necessarily make a product safe for someone with an allergy due to the shared kitchen environment.

Please disclose all allergies beforehand when ordering.

Can someone else pick up my order?

Yes. Please provide the person picking up your order with the name the order is under and any necessary pickup information.

What are your hours?

Pilot Mountain location:

Wednesday-Friday 10am-5pm

Saturday 10am-4pm

Mount Airy location:

Wednesday-Saturday 11am-6pm

 

Our hours can vary by selling out earlier, holidays, special events and construction/operational changes. Please check our social media for our most current hours before visiting.

Do you sell out?

Yes! Because we make our desserts in small batches, popular items can sometimes sell out before the end of the day. If you're looking for something specific, we recommend coming earlier or calling us the morning of so we can hold items for you!

*Holidays, or popup days, we do not offering call ahead same-day preorders.

What happens after I submit a form on the website?

After submitting your order request, please allow up to 24-48 hours for our team to review it.

​

After review, either:

an invoice will be emailed to you, or
someone from Liv For Sweets will contact you to discuss or confirm your order.

​

Keep an eye on your email! This is where the main point of contact will come to.

What all do you offer that I can preorder for a celebration?

We offer a variety of services perfect for any celebration.

  • Custom Cakes

  • Celebration Cakes

  • Heart Cakes

  • Custom Cupcakes

  • Custom Macarons

  • Table Cakes

  • Dessert Tables

Do you make wedding cakes?

Yes! We offer wedding cakes, dessert tables and other wedding sweets.

​

Wedding availability is limited and should be booked as early as possible.

Are your desserts made from scratch?

Yes! We believe desserts should be made with intention.

Our sweets are made in small batches using quality ingredients such as real butter, real vanilla bean paste and high-quality chocolate. We don't believe in shortcuts.

What happens if I'm late picking up my order?

Please let us know if you're running late.

Because we have a busy production schedule and limited refrigerated/display space, extended or significantly delayed pickups may require additional arrangements.

​

We also do not allow pickups after bakery hours. If you do not make it before our normal hours end, you will have to wait for the following business day to pick up.

My team all have lives and plans after their shifts, so I do not expect them to stay after their shift for a late pickup order.

Do you require a deposit?

Yes. Custom orders require a 50% deposit to reserve the date.

​

1 week notice orders, including Celebration Cake and Heart Cakes, both require full payment at ordering.

Do you offer the same desserts at both locations?

We do our best to keep both cases stocked with our signature sweets, but selection can vary throughout the day and between locations.

Everything is made in small batches, so once something sells out, it may not be available again until the next bake.

How far in advance should I order a custom cake?

We recommend ordering as early as possible, especially for weekends, holidays and important celebrations.

​

Our availability is limited because we intentionally accept a certain number of custom orders each week. This allows us to give every order the time and attention it deserves rather than rushing through it.

Holiday weeks and weekends often book especially quickly. Last minute ordering is highly unlikely.

Does submitting an order guarantee my date?

No. Submitting a request does not guarantee availability.

Your order is officially booked once it has been reviewed, approved and the required deposit has been received.

Can I send you inspiration photos via Pinterest?

Yes! Inspiration photos are helpful when discussing your vision.

​

However, our custom cakes are original creations, and we may modify elements of an inspiration photo to make the design work with our decorating style, available materials and the size of your cake.

​

And we will not accept any AI generated photos.

Do you deliver?

We only offer delivery for custom orders for larger events.

Delivery fees depend on distance, setup requirements and availability. We have a flat start rate of $140 for up to 30 minutes away, which includes:

  • Preparation of all items (plus extras) beforehand

  • Driving time/gas costs

  • Carefulness/high stress (driving slower especially with delicate items on board)

  • Unpacking at facility

  • Prep dessert tables (includes additional decorations or desserts)

  • Setting up/placing desserts

  • Adding additional decor to cakes/desserts

  • Cleanup & drive back

Do you ship your desserts?

Unfortunately not at this time.

​

Shelf-stable products such as certain cookies may be available for shipping in the future. Follow us for shipping announcements.

Are your macarons gluten-free?

While some macaron flavors may not contain gluten as an ingredient, our macarons are made in a kitchen where gluten, dairy, soy and tree nuts are present.

​

Therefore, we do not say our macarons are gluten-free.

Why can't you hold my date without a deposit?

We receive a limited number of custom orders each week. A deposit allows us to officially reserve your date and dedicate production time and resources to your order.

Any additional questions can be emailed to us directly or you can call us at either location.

134 W Main Street,
Pilot Mountain, NC 27041
Tel. (336) 444-8400

Bakery Hours:
Wednesday-Friday 10am-5pm
Saturday 10am-4pm

120 Franklin Street,
Mount Airy, NC 27030
Tel. (336) 415-1362

Bakery Hours:

Wednesday-Thursday 11am-6pm
Friday-Saturday 11am-6pm

bottom of page